FAQ

Want to know something about Crafts Bee?

Have a look at our frequently asked questions and if they don’t answer your questions email us or call us on 020 8650 7099

Bookings and payment 

How do I book a class?

You can book a class on the website. Find the class you want to book, choose the date you want and click “Book Now”. You will then be taken to our secure payments gateway which is operated by Sage Pay. If you prefer you can call us on 0208 650 7099 and we can take payment over the telephone. If we are teaching we may not be able to answer the telephone but leave us a message and we will call you back.

Will my payment be secure?

Yes. We use Sage Pay as our payment gateway. Sage Pay encrypts every transaction to the highest global standards. Their secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online.

Can I just turn up on the day?

Unfortunately no as class sizes are limited and we need to prepare for the class beforehand. However if it is last minute telephone us. If we can accommodate you we will.

Classes and workshops

When are the classes held?

Details of the dates for all classes are shown next to the details of the class.

I don't have any experience of crafts and making things. Can I still come to a class?

Yes and you will be very welcome. Come along and try something new. We are sure you will be surprised at how much enjoyment you get from creating your own masterpiece. Make sure you pick a class that is suitable for beginners and if you are nervous let us know. We are very understanding and will do all we can to help and encourage you.

Can I have a refund if I do not attend a class?

As there are a limited number of places for each class and we do need to do advance preparation we are unable to offer refunds if you cannot attend a class.

Can you provide private tuition?

Although our class sizes are small there are times when you may prefer private tuition. This can be provided at all levels from beginner through to an advanced. If you have a few friends that are also interested why not book a class together and share the cost as it may be cheaper than you think. Tea, coffee, biscuits and cake will be in plentiful supply so get in touch to discuss your requirements.

What are the class sizes?

Class sizes are limited to ensure everyone gets individual attention from the teacher. Depending on the craft and equipment needed most classes are limited to eight.

Do you sell gift vouchers?

A gift voucher for one of our courses, is a great present. They are available in various denominations and are valid for twelve months. They can be used for all classes.

Do your day courses include refreshments and lunch?

Refreshments are a very important part of crafting. Tea, coffee, biscuits and cakes will be a vital part of the day. Our day courses do not include lunch. There are so many restaurants, coffee shops, cafes and supermarkets in Beckenham you will be spoilt for choice at lunch time.

How do I find out about new classes?

We are constantly adding new classes and workshops. The best way to find out about these is to sign up to our mailing list or follow us on Facebook and Twitter.

Should I bring anything with me to my class?

Most of our day or half day classes are designed so that the only thing you need to bring is yourself. When you do need to bring something and this will be specified in the class description.

Can my child attend the class with me?

Unless otherwise specified our classes are designed for adults. Teenagers between the ages of 13 and 17 are welcome provided they are accompanied by an adult and have booked a separate place. If you want your teenager to attend without you please contact us before booking.

I cannot see a class in the craft I want to learn?

Let us know. We are always looking for new crafts and ideas to run classes in.

What happens is a class is cancelled?

Things do happen which are outside of our control and very occasionally we do have to cancel a class. Where this happens we will give you as much notice as possible and will offer you the choice of transferring to another class or a full refund.

Parties 

Can you organise a hen party, birthday party, baby shower or corporate event?

We love a party and can arrange any party or event you like. Most of our classes can be done as a full or half day event or you may like to mix and match with a different activity before and after lunch.Get in touch, tell us what you want to do and let us make the arrangements.

Can you organise a children’s’ party?

We can and we have a number of different activities and crafts we can provide. Please get in touch for availability and prices.

 

Location, opening hours and access 

Where are you based?

We are in Beckenham which is on the borders of Kent and South East London. We are easy to access by train, bus, tram and car. Have a look at our find us page for details.

What hours are you open?

This varies from day to day depending on what classes we are running. If you want to get in touch use the contact us page for details of our telephone number and email address.

Do you have disabled access?

Our craft studios are not ground floor and there is no lift. If you do have mobility issues please call us to discuss this and we will do everything we can to make it possible for you attend a course.

Do you have parking?

We do not have our own parking but are very close to two car parks and a couple of minutes walk from on road parking. Have a look at the Find us page for details.

 


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